OLD WAY: Add a shared mailbox Outlook for the Web – IT Help Center

NOTICE: This way of adding a shared mailbox doesn't always work. The easier way is to click on your picture/initials in the upper right corner of your Outlook for the Web and click on Open another mailbox. Detailed instructions to come soon.

Add a shared mailbox so it displays under your primary mailbox

If you want to add the email from your primary mailbox and the shared mailbox at the same time, use this method. In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App.

Sign in to your account in Outlook Web App.
Right-click your primary mailbox in the left navigation pane, and then choose Add shared folder. (Your name is on your primary mailbox.)
In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then select Add.

The shared mailbox displays in your Folder list in Outlook Web App. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list. To remove it, right-click the shared mailbox, and then select Remove shared folder.

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